What Are People Saying About Your Business?

Why aren’t your happy customers leaving you great reviews

Let’s face it, most customers, happy or otherwise, don’t leave reviews, but why?

Understanding a few of the more common reasons why customers don’t leave reviews will help you overcome those barriers and get you more 5-star reviews.

Reason #1: They forgot what you did for them.
Customers are far more likely to forget the good things you did than the bad so make sure you ask for reviews before they forget what a great job you did. 

Reason #2: They can’t find your business on the popular review sites.
Make it super easy for them by providing links to the right pages. 

Reason #3: They are secretly unhappy…
For every customer who bothers to complain, 26 remain silent* and 91% of those unhappy customers will never do business with you again.** Providing a forum for unhappy customers to privately share their experience will give you an opportunity to regain their business.

Our automated Review Management tools will help you follow up with customers, while the experience is fresh in their minds, they provide links to your company’s page on the most popular review sites so your customers don’t give up before leaving a glowing review, and they direct unhappy customers to privately share their experience so you can correct the situation before they go public.

72% of consumers trust online reviews as much as personal recommendations from real people. Positive customer reviews may be the single most effective marketing you can do for your business. But how do you do it?

We provide services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.

Contact us and learn how we can help you get more 4 and 5 star reviews for your business.

Feature Highlights

We automate multi-channel review request campaigns

This is the most effective and flexible review acquisition system, whether you have one business location or a thousand.

  • Email drip campaigns (text and MMS for an additional charge)
  • We upload your contacts and schedule campaigns
  • We can create custom drop-shipped printed cards (additional charge)

Stream your best reviews to your website

We’ll collect all of your reviews in one place and let you selectively share them to your website via a simple copy/paste embed code.

Concept Digital Media can help you amplify the voice of happy customers, reach unhappy customers, monitor all reviews as they come in, and share the best reviews with potential clients.

Call 941-993-7790 to learn more about the #1 Review Management and Marketing platform.

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